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Philip Wallage

I find what's confusing your customers. And fix it.

Learn to recognize the conversion problems hiding in plain sight.

Posts
When are you ready?
MUST READ
19 DAYS AGO • 1 MIN READ

The moment you're actually ready to A/B test

The moment you're actually ready to A/B test Last issue I told you to forget CLV and fix your checkout first. If that landed and you've done the work, this issue is for you. Now we can talk about CRO. This is a love letter to it. I wish more of my clients tested instead of guessing. I keep watching mature stores spend serious money on redesigns nobody validated and the new thing isn't always better than the old. Sometimes it's worse. Sometimes by a lot. So: when are you actually ready to...

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You've been told customer lifetime value is the only metric that matters. Meanwhile, 70.22% of shoppers abandon their checkout.

Forget about Customer Lifetime Value

28 DAYS AGO • 1 MIN READ
I built a thing. It's live. Here's what actually happened.

The good, the bad... the stores

ABOUT 1 MONTH AGO • 1 MIN READ
Philip thinking about taste boxes and thinking about how they would grow your ecommerce store

tasting box secrets

ABOUT 2 MONTHS AGO • 2 MIN READ

is your store accessible?

2 MONTHS AGO • 1 MIN READ

Is your store underperforming?

2 MONTHS AGO • 1 MIN READ

Why people are leaving your checkout

3 MONTHS AGO • 1 MIN READ
Climbing stairs never was my strong suit

Your Checkout Has Too Many Steps

3 MONTHS AGO • 2 MIN READ

The thing covering half your mobile screen

3 MONTHS AGO • 1 MIN READ

The 47-Option Problem

4 MONTHS AGO • 1 MIN READ
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